SDSmyhealthcare Prescription Ordering Department (POD)

What does the POD do?

Our service:
Empowers patients – by putting them back in charge of ordering their medicines
Reduces unnecessary waste – linked to ordering items which aren’t needed
Minimises the risk of inaccurate clinical system records – since prescription issues would reflect what the patients have ordered, rather than what third parties have ordered on their behalf

How does the POD work?

We deliver the POD from a centralised call centre. It is staffed by Pharmacy Technicians and Customer Service operatives, who are supported by expert Pharmacists. The POD is open between 8.30am and 5.30pm.

If you are being prescribed a repeat medication you can order the item when it becomes due by either:

  • Calling our new Prescription Ordering Department on 0121 468 0022 to place your request over the telephone
  • Ordering it electronically via our BSOL App, you can sign in or register here. 
  • Handing in your repeat prescription request at the practice in person
  • Posting your repeat request to the practice with a stamped self addressed envelope

Please note that you should not wait until you have you have run out of medication before you request your repeat medication as the practice requires administrative time to process all orders. Please allow up to 48 hours from your request being submitted for the practice to process your repeat request.

Ordering repeat prescriptions electronically

For a more convenient service the practice has introduced electronic ordering of repeat prescriptions via our Patient App.

To register for the service you will be asked to fill in a few details to generate an account.

Please do not request a repeat prescription by telephone as this can lead to mistakes being made and the telephone lines becoming engaged.

You can now order repeat medication via this website once you have registered via the practice.  Please ask our reception staff for details. ID is required to register for this service.

Prescription prepayment certificates (PPC) are available in England and they can save you money.


NHS prescription costs

  • The current prescription charge is £9.65 per item


Save money with a prescription prepayment certificate (PPC)

If you know you’ll have to pay for a lot of NHS prescriptions, it may be cheaper to buy a prescription prepayment certificate (PPC) – effectively a prescription “season ticket”. A PPC covers all your NHS prescriptions, including NHS dental prescriptions, no matter how many items you need. But it does not cover the cost of other health items, such as the provision of wigs and fabric supports, which are only provided through the hospital service. There are 2 PPC options to choose from:

  1. The 3-month PPC costs £31.25 and will save you money if you need more than 3 prescribed items in 3 months
  2. The 12-month PPC costs £111.60 and will save you money if you need more than 11 prescribed items in a year

There is further information about prescription exemptions and fees on the NHS website