0121 475 7997

Patient Information

All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act 1998.

The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is sometimes necessary that medical information about you is shared between members of the practice team.

Practice Privacy Notices

Your data, privacy and the Law.

How we use your medical records

  • Shenley Green Surgery handles medical records according to the laws on data protection and confidentiality.
  • We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
  • Some of your data is automatically copied to the Shared Care Summary Record.
  • We may share some of your data with out of hours / urgent or emergency care service.
  • Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.
  • Data about you, usually de-identified, is used to manage the NHS and make payments.
  • We share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.
  • Your data is used to check the quality of care provided by the NHS.
  • We may also share medical records for medical research.

For more information visit our Contact Us page or speak to the Reception Team.


Opening times

Monday
8:00 am — 6:30 pm
Tuesday
8:00 am — 6:30 pm
Wednesday
8:00 am — 4:30 pm
Thursday
8:00 am — 6:30 pm
Friday
8:00 am — 6:30 pm
Saturday
Closed
Saturday
Closed
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Our surgery hours are between 08:00 – 12.00, and then 14.00 – 18:30, except for Wednesday which only operates 08:00 – 13.00.

In an emergency, a doctor is contactable during the normal working weekday using the surgery telephone number:  0121 475 7997.

Otherwise please use the options below for out of hours care:

 

Out of hours options

NHS 111

If you require medical advice, by telephone, outside of our opening hours please contact NHS 111 or visit for more info.

Visit an urgent treatment centre

For non urgent enquiries please contact either your local pharmacy or local walk in centre.

If it’s an emergency

If you are suffering from a life threatening condition please dial 999