Patient experience

This year’s Patient Survey shows nine out of 10 patients have “confidence and trust” in their family doctor as well as other general practice staff such as nurses and pharmacists.Nine out of 10 patients also felt involved in decisions about their care, with their overall experience with their family doctor rated highly.

Eight out of ten people say they would be likely or very likely to recommend their practice to friends and family – NHS England and NHS Improvement survey 2020.

 “Family doctors in England see nearly one million people every day and people appreciate the fantastic job they do alongside other practice staff such as nurses and pharmacists.”

Dr Nikita Kanani, director of primary care for NHS England and NHS Improvement.


The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

“How likely are you to recommend our services to friends and family if they needed similar care or treatment?

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Please provide your feedback on the form below. If you wish for us to contact you so we can talk to you about your feedback and better understand your views, please feel free to contact us.